Return & Exchange Policy

01

Return Eligibility

You can return an item within 7 days of delivery if:

Eligible for Return

Not Eligible for Return

Items must be in original condition with all tags intact and in original packaging.

02

1

Log in & Go to My Orders

Visit My Orders and select the item you want to return

2

Select Return Reason

Choose the reason for return and upload photos if the item is damaged

3

Schedule Pickup

Our courier partner will pick up the item from your address within 2–3 business days

4

Receive Refund or Exchange

Once we receive and inspect the item, your refund or exchange will be processed

Alternatively, contact us at hello@boutique.in or call +91 98765 43210

03

Exchanges are available for size changes only within 7 days of delivery
The replacement item must be of equal or lesser value (difference refunded) or you pay the extra
Only one exchange per order item is permitted
Exchange pickup and re-delivery is completely free of charge
Exchange delivery takes 5–7 business days after pickup

04

Refunds are initiated after quality inspection of the returned item. You will receive an email confirmation once the refund is processed.

Shipping charges are non-refundable unless the return is due to our error (wrong item, damaged delivery).

05

You can cancel an order from My Orders before it is dispatched
Once dispatched, cancellation is not possible — initiate a return after delivery
For prepaid orders, the full amount is refunded within 3–5 business days
COD orders cancelled after dispatch may incur a convenience fee of ₹50